Refund policy

Last updated: 4 August 2026. This policy explains when Webplatformsync issues refunds for paid courses and related training packages arranged offline.

Eligibility

Refund requests apply to fees paid directly to Webplatformsync for course seats or facilitated sessions. Complimentary materials and free informational content on this website are not refundable because no payment is taken.

Timeframe

You may request a full refund within 14 days of purchase if you have not accessed more than 20% of the course modules and have not attended a facilitated kickoff or working session included in the package.

Full and partial refunds

If eligibility criteria are met, we issue a full refund of the course fee paid. If you have progressed beyond 20% of modules but less than 50%, we may offer a partial refund of up to 40% at our discretion, especially where technical access issues prevented normal use. Beyond 50% completion, fees are generally non-refundable except where required by law.

Non-refundable items

• Custom facilitation days already delivered
• Third-party pass-through costs expressly marked non-refundable on your invoice
• Seats transferred to another learner at your request after access began

Refund process

Email contact@webplatformsync.digital with your organisation name, invoice number, and reason for the request. We confirm receipt within two working days and aim to decide within seven working days.

Processing time and method

Approved refunds are returned via the original payment method within 10 working days of approval. Bank transfer refunds may take longer depending on your bank. We do not issue cash refunds.

Cancellation by us

If we cancel a facilitated session or withdraw a course permanently before you have meaningful access, you may choose a full refund or transfer to an equivalent offering.

Exceptions

Nothing in this policy limits mandatory consumer rights under United Kingdom law. Business purchasers should review their written order confirmation for any package-specific terms that supplement this policy.

Contact for refund requests

91 Bury Rd; Hambledon; GU8 8BS; United Kingdom · 078 6665 5238 · contact@webplatformsync.digital.